Privacy Policy

Lotus Femcare (“we”, “us”) operates lotusfemcare.com. This policy explains what personal information we collect, why, and what rights you have over it.

Data controller: Lotus Femcare, Haryana, India Contact: info@lotusfemcare.com

1. Information we collect

Information you give us

• Name and email address, when you subscribe to our newsletter or use a contact form
• Any content you include in a message, comment or question
• Name, email and website, if you leave a comment

Information collected automatically

• IP address, browser type, device type, operating system
• Pages visited, time spent, referring website
• Approximate location, derived from IP address

2. Why we use it

• To send our newsletter, where you have subscribed
• To reply to your enquiries
• To publish and moderate comments
• To understand how the site is used and improve it
• To display advertising
• To meet legal obligations

3. Legal basis

Where the GDPR applies, we rely on: your consent for marketing emails, non-essential cookies and advertising; our legitimate interests for site security, analytics and replying to enquiries; and legal obligation where the law requires it.

4. Cookies and tracking

We use cookies for essential site function, analytics and advertising. On your first visit you will see a consent banner allowing you to accept or reject non-essential cookies, and you can change your choice at any time. Full detail is in our Cookie Policy.

5. Third-party services

We use the following services, each of which processes data under its own privacy policy:

• Google Analytics — site usage analytics
• Google AdSense and other advertising partners — ad serving and measurement. Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this and other websites. You can opt out of personalised advertising at google.com/settings/ads
• MailChimp — newsletter delivery
• Amazon Associates and other affiliate networks — tracking referred purchases through affiliate links
• Meta / Instagram — where our Instagram feed is embedded

6. Sharing your information

We do not sell your personal information. We share data only with the service providers listed above, and where required by law.

7. Data retention

• Newsletter subscribers: until you unsubscribe, plus a short suppression record
• Contact form messages: up to 24 months
• Comments: for as long as the comment remains published
• Analytics data: as set in our Google Analytics retention settings

8. Your rights

Depending on where you live, you may have the right to access, correct, delete or export your data, to withdraw consent, to object to processing, and to complain to a regulator. Under India’s DPDP Act 2023 you may also nominate another person to exercise your rights.

To exercise any right, email info@lotusfemcare.com. We will respond within 30 days.

9. Children

This site is intended for adults and is not directed at children under 18. We do not knowingly collect data from children. If you believe a child has given us personal information, contact us and we will delete it.

10. Security

We use HTTPS encryption and standard security measures. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. International transfers

Some of our service providers store data outside India. Where this happens, we take reasonable steps to ensure your data remains protected.

12. Changes

We may update this policy. Material changes will be flagged on this page with a revised date.

Questions: info@lotusfemcare.com